03/21/2025

IT Glue, Word & Photoshop

Partnered with IT Glue team to learn documentation platform, designed vendor-facing QRG in preparation for IT‘s transition to an MSP for 150+ sites, and trained engineers on storage & retrieval of SOPs, assets, licenses, passwords, etc.

03/20/2025

PowerPoint with SmartArt & Animation

Ramped up on company's adoption of ITIL and BMC Remedy, developed and designed extensive training assets (PPT decks, job aids, and Visio maps) on ITSM processes (AM, CM, CMDB, EM, IM, PM, and SRM), and facilitated to IT teams and end users.

03/14/2025

Word

Aligned with in-house engineers to scope exacting set up and configuration steps to be leveraged by contract engineers, and developed and designed one of several cohesive, structured, and accessible technical guides within an Agile environment.

03/16/2025

Word

Collaborated with in-house engineers to scope exacting set up and configuration steps to be leveraged by contract engineers, and developed and designed one of several cohesive, structured, and accessible installation guides.

03/15/2025

Word & Photoshop

Partnered with IS & PMO Managers in overhauling BRD Standards document, applied extensive wordsmith, styles, tables, and TOC structure to ensure readability & digestibility, and revamped several FRD, PRD, SRD, and URD documents.

03/22/2025

Word, Photoshop & Visio

Authored comprehensive training guide covering basic navigation and module-specific workflows for Manufacturing Engineering as well as training guides for Accounting, Planning, Purchasing, Quality, Sales, and Supply Chain audiences.