03/21/2025

IT Glue, Word & Photoshop

Configured IT Glue documentation framework to secure & scale operations across 150+ sites; authored vendor compliance guides & trained systems engineers on standardizing data classification for passwords, licenses, & core SOPs.

03/20/2025

PowerPoint with SmartArt & Animation

Aligned enterprise ITIL frameworks with BMC Remedy; engineered comprehensive ITSM training architecture, Visio process maps, and CMDB schemas to drive system adoption across IT engineering teams and end users.

03/14/2025

Word

Collaborated with systems engineers to standardize complex site infrastructure provisioning for third-party contractors; authored highly structured deployment playbooks within an Agile lifecycle to scale remote site setup and system configuration.

03/16/2025

Word

Interfaced with hardware engineers to standardize UPS and PCNS disaster recovery configurations for external contractors; authored structured, high-accessibility installation guides to ensure power redundancy across distributed sites.

03/15/2025

Word & Photoshop

Partnered with IS and PMO leadership to overhaul enterprise BRD standards; modernized document styles and scaled governance across core product requirements (FRD, PRD, SRD, and URD documentation).

03/22/2025

Word, Photoshop & Visio

Authored end-to-end Lawson M3 (Infor) Manufacturing Engineering training guide and unified training portfolio to drive system adoption across Accounting, Planning, Purchasing, Quality, Sales, and Supply Chain audiences.